Terms of service
GENERAL CONDITIONS OF ONLINE SALE SAMAO TEA SNC
1 - FIELD OF APPLICATION
The present General Conditions of Sale are concluded on the one hand by the company SAMAO TEA SBC whose registered office is in Cudrefin, and on the other hand, by any individual or legal entity wishing to make a purchase via the Internet Site of the company SAMAO TEA SNC "the buyer".
By visiting our site, or by making a purchase, you agree to be bound by the following terms and conditions.
We reserve the right to update, replace or modify any point of these terms of use by posting updates and/or modifications on our www.samao.ch. It is your responsibility to check this page regularly for changes.
2 - PURPOSE
These conditions of sale are intended to define the contractual relationship between the company SAMAO TEA SNC and the buyer and the conditions applicable to all purchases made through the E-Commerce company SAMAO TEA SNC, whether the buyer is a professional or consumer. The consumer is to be understood as being a natural person who concludes a contract not directly related to his professional activity.
The acquisition of a good or a service through this Site implies an acceptance without reserve by the buyer of these conditions of sale and use.
These conditions of sale shall prevail over any other general or special conditions not expressly approved by the company SAMAO TEA SNC.
SAMAO TEA SNC reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force at the date of the order by the buyer.
Characteristic of the goods and services offered:
The products and services offered are those listed on the Site of the company SAMAO TEA SNC.
We are not responsible if the information made available to you on this site is not accurate, complete or current.
Each product is accompanied by a description prepared by the supplier.
The photographs on the Site are as accurate as possible but cannot ensure a perfect similarity with the product offered, particularly with regard to colours.
All items are subject to availability, as SAMAO TEA SNC cannot guarantee the availability of all items offered on the Site at the same time. In the event that an item ordered is out of stock, SAMAO TEA SNC will offer to substitute the missing item with an equivalent or higher quality item (at no extra cost) to avoid any delay in delivery, unless the buyer indicates otherwise when ordering.
We do not guarantee that the quality of products, taste, information or other materials purchased or obtained will meet your expectations.
3 - PRICES
The prices shown on the Site are inclusive of VAT in CHF.
SAMAO TEA SNC reserves the right to modify its prices at any time and without prior notice, bearing in mind that the price shown on the Site on the day of the order will be the only one applicable to the buyer.
For deliveries outside Switzerland, additional transport costs will be applied.
The prices indicated include the costs of order processing, handling and packaging of the products.
4 - DISCOUNTS
Discounts on our E-commerce can be distributed in the form of deduction codes, gift vouchers or free deliveries.
These discounts are in principle charged for competitions, special promotions or for free delivery from a purchase amount of CHF. 40.00 (this discount will be immediately deducted when you check out once you have reached the amount).
5 - ORDERING
The buyer who wishes to buy a product must
- Fill in the customer account form on which he/she will indicate all the requested details or give his/her customer number if he/she has one;
The nominative data requested from the buyer (complete postal address, e-mail address and telephone number) are essential information.
In the event of missing or erroneous data, the execution of the delivery service may be disrupted and the deadline exceeded. In such a situation, SAMAO TEA SNC cannot be held liable and will not be liable for any compensation.
- Fill in the online order form giving all the references of the products chosen;
- Validate the order after having checked it;
- Make the payment in accordance with the terms and conditions;
- Confirm the order and the conditions.
Confirmation of the order implies acceptance of these conditions of sale, confirmation of having perfect knowledge of them and renunciation of its own conditions of purchase or other conditions.
All the data provided and the recorded confirmation will be considered as proof of the transaction. The confirmation will be worth signature and acceptance of the operations carried out.
The company SAMAO TEA SNC will communicate by e-mail the confirmation of the order.
The products remain the property of the company SAMAO TEA SNC until full payment of the amount due. The company SAMAO TEA SNC reserves the right to cancel any order from a buyer who has not paid a previous order.
6 - DELIVERIES
Deliveries are made to the address indicated in the buyer's order confirmation.
The information given by the purchaser at the time of ordering is binding.
It is the buyer's responsibility to check the condition of the products upon receipt; any anomaly noted (damaged package, missing or damaged product) must be reported to SAMAO TEA SNC within 3 days of receipt.
Any complaint formulated beyond this time will be regarded as inadmissible and the responsibility for company SAMAO TEA SNC could not be committed.
Our orders are delivered by a carrier with or without the buyer's signature. You will receive a confirmation e-mail as soon as your order has been sent.
SAMAO TEA SNC declines all responsibility in the event of late delivery attributable to the carrier or to an out-of-stock situation. Although we make every effort to respect the delivery times announced, circumstances beyond our control may sometimes cause delays.
If a package is returned to SAMAO TEA SNC, additional charges may apply if we have to return it to the buyer.
In the event of unforeseen stock shortages, we undertake to inform you as soon as possible and to propose alternative solutions if possible.
In the event of failure to meet delivery deadlines, we encourage you to contact us so that we can take appropriate measures. However, under no circumstances will the customer be able to claim against SAMAO TEA SNC for loss or damage resulting from late delivery.
If a package is returned to SAMAO TEA SNC, additional charges may apply if we have to return it to the purchaser.
By placing an order, the customer acknowledges having read and accepted these terms of delivery.
7. DELIVERY CHARGES
Standard delivery: CHF 7.00 3-4 working days
Free standard delivery for orders over CHF 40.00
8 - TERMS OF PAYMENT
The price is payable at the time of ordering. No shipment will be made until the funds are received.
The payment methods are communicated on samao.ch
Our payment partner is Worldwilde through which card transactions are processed.
For any special requests, please contact us at info@samao.ch
9 - My Tea By SAMAO
My Tea By Samao is a service offered by SAMAO TEA SNC to allow you to make your own recipe according to your needs and preferences.
You will find the benefits of each ingredient on each recipe in order to create your own product.
Each addition to the basket constitutes 10 grams.
Some plants may have a dominant effect on the recipe. SAMAO TEA SNC is not responsible if the taste of the recipe is not suitable.
If you have any doubts about the composition of a personalized recipe, you can contact us and get more information at info@samao.ch
10 - INTELLECTUAL PROPERTY
All elements of the SAMAO TEA SNC website are and remain the exclusive intellectual property of SAMAO TEA SNC and are protected by Swiss and international laws on intellectual property.
No one is authorised to reproduce, exploit, rebroadcast or use in any way whatsoever, even partially, elements of the Site, whether software, visual or sound, under penalty of constituting an infringement of copyright. Any simple or hypertext link is strictly prohibited without the written consent of Les Jardins de Gaïa.
11 - PRIVACY POLICY
For more information, please consult the privacy policy.
12 - REGISTRATION, PASSWORD AND USER NAME
Some of the features available on the Site require registration or subscription. If you choose to register or subscribe for such a Feature, you agree to provide true and current information about yourself as required by the registration or subscription process and to promptly update such information as necessary to ensure that it remains accurate and complete.
You acknowledge that you are responsible for:
maintaining the confidentiality and security of any passwords you choose or are assigned as a result of your registration or subscription;
any activity that occurs under your user name or password; and
exit from your account at the end of each session.
In addition, you agree to notify SAMAO TEA SNC of any unauthorized use of your username or password. Should you fail to comply with the obligations set out in this section, SAMAO TEA SNC shall not be liable for any loss or damage arising therefrom.
13 - APPLICABLE LAW
These terms of use and their interpretation are governed entirely by Swiss law. The exclusive place of jurisdiction is Lausanne.
14 - SETTLEMENT OF DISPUTES
SAMAO TEA SNC shall not be held liable for any damage of any kind, whether material or immaterial or physical, which may result from the improper use of the products marketed, from failure to follow the instructions or from their abnormal use.